Send the repair details
Tell us your suburb, brand, model if visible and what the appliance is doing. Photographs or a short video can help.
How the repair booking works
From first message to repaired appliance.
You report the fault, we confirm the call-out, the technician tests the appliance and you receive a written quotation. Repair work starts only after you approve the price.
- No repair work before quotation approval
- R500 call-out waived when the repair quotation is accepted
- Six-month guarantee on completed repair work
Same-day availability depends on technician and parts availability and is confirmed before dispatch.
Test first. Quote second. Repair after approval.✓
Clear bookingAddress and availability confirmed
✓
Written quotationApprove the price before repair
✓
Repair recordInvoice and six-month guarantee
The repair process
Five clear steps. No guesswork.
Each step answers the question the customer needs answered before the next commitment.
We confirm the booking
We check service-area coverage and technician availability, then confirm the appointment before dispatch.
The technician tests the fault
The appliance is assessed on-site. The R500 call-out covers the visit and assessment.
You approve the quotation
You receive the repair price before work starts. The R500 call-out is waived when the repair quotation is accepted.
Repair, invoice and guarantee
Approved work is completed or the required part is arranged. Completed repair work carries a six-month guarantee.
What you approve
The technician does not decide for you.
The assessment identifies the likely fault and the work required. You receive the repair quotation and decide whether to proceed.
Call-out
R500 for the visit and assessment. Waived when the repair quotation is accepted.
Quotation
The quoted repair price is provided before work begins and records the approved scope.
Parts
If a suitable part is not available during the first visit, the technician explains the sourcing and return-visit requirement.
Completion
Approved work is recorded on the invoice, which supports the six-month repair guarantee.
Start the process
Send enough detail for us to book correctly.
You do not need to know the cause. Describe the symptom, error code, noise or leak and include the suburb.
- Pretoria, Centurion and Roodepoort call-outs
- Availability confirmed before the visit
- Quotation approval before the repair starts
Request a repair booking
WhatsApp will open with your details ready to send.
Common questions
How the service is handled.
When is the R500 call-out charged?
The call-out and assessment fee is R500. It is waived when the customer accepts the written repair quotation.
Will work start before I approve the price?
No. The technician assesses the fault and a repair quotation is provided. Repair work starts after the customer approves the quotation.
Can the repair be completed on the first visit?
Some repairs can be completed on the first visit. Others require a suitable part to be sourced. The technician explains the next step after assessment.
What does the six-month guarantee cover?
Completed repair work carries a six-month guarantee, subject to the written quotation and service terms.
Where are repair call-outs available?
On-site repair call-outs are available in Pretoria, Centurion and Roodepoort.